How we use your information
When you visit Healthplug we collect information about your computer which includes your IP Address. Collecting this information allows us to analyse how effective and efficient our site is and how easy it is for you to get to where you need to be.
You can change the cookies by clicking on the Cookies Settings button at the bottom of this notice.
If you feedback or review a service
You may be asked to provide feedback on your experience or to review the trade. Collecting feedback helps us to monitor the service you receive from our members and to improve our service to consumers. Collecting reviews also helps us monitor if our trades continue to meet our high membership standards and provides information for other people who are looking for a trade in a given area.
We encourage feedback as it helps us to monitor safety and standards as well as the recognition for the hard work that health professionals do.
To ensure that the reviews we receive are both genuine and fair, we may ask you to provide personal information such as your name, email address, telephone number, signature (if submitting a paper form), postcode (or full address if using a paper form), and specific details about the work performed. This information will be used to verify the authenticity of your review and protect against fraudulent submissions. Your name will be displayed alongside your review when it is published on our website or in our directories, but you may request to have your review removed at any time. We utilize analytical word recognition software to ensure that reviews do not contain prohibited language. In the event that a member requests a copy of a review, we reserve the right to provide it.
Secure Contacts
Some services are provided with a secure contact number and secure email address.
When you make an enquiry using our secure telephone number or email address, Healthplug will make the connection and retain information relating to this contact. This may include saving the telephone number and email address that you used to contact the service, as well as the duration of the call.
Our legal basis for this activity is our legitimate interest to maintain the integrity of our business as a trusted directory service, as well as wider safeguards and protection for the public from fraudulent or spam activity. We also use the information for market research purposes.
If you would like to request the deletion of your data please drop us an email.
Keeping and storing your data
If you have filed a review or a complaint about a service, we will retain your personal information in line with our data retention schedule. Some of the personal data linked with the review will be delete at the end of the six year retention period, but the review or complaint and your name will be retained.
If you send a request for contact, via our site we may retain some of the personal data provide. We may request feedback after your visit. If you would like to request the deletion of your data please drop us an email.
Some of the data that we collect may be transferred to or stored at a destination outside the United Kingdom. Transfers are done in compliance with applicable safeguarding mechanisms such as Standard Contractual Clauses and International Data Transfer Agreements as well as GDPR.
Sharing your data with third parties
Sharing will only ever be to meet our legal or contractual obligations, or for our genuine and legitimate business interests.
The data sharing will be done for the following reasons:
- To contact services on your behalf following a request for contact or a direct booking. We will provide the health service with the information you provided to us when you requested the service through our website. This will include the contact information and the service you require. The health provider will get in touch using the information you provided to us.
- Reasons relating to legal or regulatory purposes including fraud prevention, safeguarding the public.
- If we buy or sell any business or company assets.
- If you decide to use support scheme in the event of a poor treatment.
You can opt out of your data being used in this way by contacting [email protected].
We will always keep you in the loop
If you consent, we will contact you to tell you about our other services, and offers. We will not share information outside our group network.
You can unsubscribe or change your preferences at the bottom of each email you receive from us. Alternatively you can drop us an email.
Your rights matter
If you would like to see your personal information that we hold, you may request a copy. If the information we hold about you is incorrect, you have the legal right to ask us to update it.
If you believe your information is being processed without a legal basis, you may request we stop. In certain, limited circumstances, you have the legal right to ask us to delete your information altogether.
Drop us an email to discuss your data security concerns.
We will not usually charge you for a copy of your personal data but we may ask you for proof of your identity before we disclose any information. We will respond within one month.
If you have any concerns
If you at any time feel; that we have not fairly processed your data or you are dissatisfied with how we have handled your personal data; please email us.
If you remain dissatisfied with the response you receive you ca submit a complain to the Information Commissioner’s office. For further details on how to make a complaint please visit: ico.org.uk/concerns/
