The Legal Stuff

The Healthplug Standard

Healthplug is immensely proud to host our health services. They’re a cut above the rest.

Before we give a seal of approval. All services must pass up to 15 rigorous checks and commit to upholding the Healthplug standard.

Five core tents form the basis of this. Listing services agree to:

• Deliver a high quality care
• Maintain high standards of personal conduct.
• Work safely, ethically, and within their skill set.
• Communicate clearly and honestly.
• Encourage and welcome customer reviews and customer feedback.

These quality commitments apply to all stakeholders – from the founders, to the directors, employees, listing services and sub-contractors. Everyone has their role to play in upholding our high standards.

Secure Contacts

What are secure contact details?

Secure Contact Details are dedicated phone numbers and email addresses which are used on Healthplug to protect our consumers and services. They are displayed in place of the original contact details, however divert directly to the, so it’s a seamless experience for all parties.

What’s the benefit of secure contact details?

Peace of mind

Secure Contact Details give you complete peace of mind that the service you’re calling is a live, regulated and operational Healthplug member.

Higher response rate

Secure contacts help to protect our members against scam calls and text, genuine customer enquiries are more likely to be connected.

Services receive less spam calls

By using secure contacts we can identify nuisance and spam callers. This makes it easier for our services to respond to genuine customer enquiries.

Review guidelines

This guide provides some context to reviews, who can leave them and why are important to all stakeholders.

We only accept the following 2 types of review:

• Pre-treatment reviews: you’ve either contacted the service or visited a branch and experienced their customer service personally.
• Post-treatment reviews: you’ve had treatment undertaken

Why all reviews matter?

• Reviews help other health consumers make calculated choices on where to get treatment.
• Healthcare is really tough. Healthcare Professionals, absolutely deserve to know how they’ve done. It’s become a norm, to ignore positive work and highlight only problems.
• A centralised collection of vetted reviews paints a fuller picture.
• We check all reviews to make sure they meet our Healthplug Standards.
• Healthplug Reviews that have been vetted enable providers to monitor their services.

All Reviews Are Healthplug Verified

• Reviews left on our platform are subject to our robust 8 point checks.
• We have a dedicated team to authenticate reviews are genuine and investigate any suspicious activity.
• You will need to provide your name, mobile number, or email so we can verify your review. Only your name will be displayed.

We may ask for further evidence to bolster your review. This is so we can undertake our investigation.

Fake Reviews are treated with the utmost seriousness. If we find evidence someone is posting fake reviews we will remove the trade from our platform.

What you should cover in a review

• Be objectively factual and concise: what do people need to know.
• Don’t aim to deliberately damage a business – this is immoral and will generally be claimed as defamation and subsequently removed.
• No jargon – we want everyone to understand the content of reviews.
• Avoid terms like “fraud”, “scammer” – as these may be your opinion but as always facts are easier to evidence and paint a better picture. Using those terms may lead to removal of your review.
• Don’t include names, addresses or numbers or information that identifies a person – it infringes on data protection and human rights, so we simply won’t post the review.
• Profanities – Immediate removal of review.

You can take down a review

• If you decide you no longer want your review to be published you should contact us.

Modern Slavery Statement

Zero Tolerance

Healthplug operates a zero-tolerance policy to Modern Slavery and fully supports the intentions of the Modern Slavery Act 2015. Modern Slavery is an infringement on basic human rights such as: the right to life, freedom from torture and the right to fair and just working conditions. It materialises in many ways including: Human Trafficking, Forced Labour; Debt Slavery; Child Slavery; Domestic Slavery, Child and Forced Marriage and Slavery in the Supply Chain.

Forced labour is the most common form of slavery in the UK, arising from the pursuit of cheap products and services, with little consideration about the people behind them.

Eradicating Modern Slavery in all its forms across our business and supply chain is central to these values and is essential for conducting business in a fair, ethical, sustainable and responsible way. We are on a continuous journey of improving both our practices and policies which we remain committed to keeping at the front of our minds as we progress as a business.

Healthplug is an online directory and review platform of health services and health professionals in England. We are pleased to announce that as part of our external yearly analysis, no issues relating to the governance of safety and modern slavery were identified.

Our Supply Chain and Due Diligence

Our supply chain consists of mainly; suppliers of software, computing and communication infrastructure services. We therefore are categorised as low risk in relation to Modern Slavery & Human Trafficking. This was confirmed to us in our external review.

Partners of Healthplug

In accordance with the Healthplug Standard, we expect members to behave honestly and professionally in all their dealings. Our members agree to comply with the terms of the Modern Slavery Act in their Membership Agreement with Healthplug.

Healthplug Policies

We are committed to putting effective systems and controls in place to safeguard against any form of Modern Slavery within the business or our Supply Chain. We have internal policies in place, including our recruitment and whistle blowing policies that demonstrate our commitment to this.

Training

We currently do not have any specific training on the Modern Slavery Act in place. We do however have a comprehensive suite of online training for new employees including on Whistle Blowing. Additionally, all staff have regular compulsory training requirements they must complete to ensure that they are up to date with the latest legislation and understand the actions they need to take if necessary.

All members of our team receive training in Modern Slavery and Whistleblowing.

The Act

In accordance with the requirements of the Modern Slavery Act 2015, this statement is available on our website and will be reviewed annually.